Tattershall Holiday Lets Ltd

18 June 2020

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Well it seems like years since we’ve been allowed on the Park due to Covid-19. But from the 6th July Guests are allowed to return to Tattershall Lakes.

As promised, we are writing to you with regards to visiting Tattershall Lakes once the restrictions on holiday parks are lifted.

Specifically, we wish to share with you some general advice about procedures on park.

As you know, we are all in the difficult position of being led by government advice as to when and how Tattershall Lakes Country Park can open.

At present, the proposed opening date is July 6th for holidaymakers, but these dates are subject to change depending on any government ruling which will be related to how quickly Covid-19 is brought under control during this ‘partial unlocking’ environment we currently find ourselves in.

When the park does open, they have an obligation to adapt their practices to ensure they keep their team and customers safe. And, to assist you, attached to this correspondence, the park have issued some guidance around certain expectations relating to park life under the ‘new normal’ environment we will be operating under.

In addition, there will be a range of on park practices which we will be in place to ensure the safety of staff and customers alike.

These include:

Implementing several social distancing measures to ensure we maintain 2 metre distancing:

  • Where possible, one-way pedestrian flows around park
  • Clearly signposted, one way in, one way out flows within any buildings
  • Ensuring queueing is kept to a minimum – and using floor vinyl markers where there may be queuing
  • ‘2m’ reminder badges for park staff and point of sale around the park Implementing a new check in process.
  • A head of a holiday makers arrival, we will be sending an email advising of what to do when to you arrive on park.
  • We will provide a PDF map of the park advising them of the location of the holiday home they will be staying in.
  • Keys will be fully sanitised ahead of arrival.
  • The Park will be providing traffic marshals where they can to assist on every arrival day to direct customers around park and answer any queries.

Preparing for on park shops:

  • Where possible, they will encourage cashless/contactless transactions only.
  • They will monitor the number of customers within shops at one time.
  • Queue management systems will be introduced with entrance and exit policy.
  • All baskets and trolleys will be sanitised to reduce cross-contamination

Furthermore, sneeze screens have been introduced at relevant customer and team interaction points and hand sanitiser stations placed at various points around the park. As you will appreciate, at this point we cannot confirm when swimming pools, bars and restaurants will open and planned large events will not be taking place. However, the park do hope to have some activities up and running for re-opening and some elements of entertainment.

We and the park have a duty of care to all customers and would therefore ask you to adhere to the rules set out.

When they do open again, our holiday home owners will be introducing a new accommodation cleaning regime to ensure every holiday home is clean, hygienic and disinfected to reassure customers that, as best they can, tbey have eliminated any possibility of them being exposed to Covid-19 in their accommodation.

As dates and operating procedures evolve, we will keep you updated, and we hope you enjoy your holiday.

General Guidance for holiday makers

Here are some helpful hints for you to adhere to, to ensure we all comply with recommendations about post lockdown procedures.

  • Please do not come to the park if someone in your household has developed coronavirus symptoms within 14 days prior to arrival.
  • In the event that someone in your group develops symptoms during your stay, please immediately self-isolate, contact us to notify us of the illness and make plans to go home as quickly as possible, avoiding public transport.
  • Whilst on park, please observe social distancing of 2m
  • There must be no group (mass) gatherings on park
  • Please ensure good hygiene by washing hands frequently with soap and water.
  • Most owners have installed Hand Sanitizing stations with in the caravans.
  • Most owners have installed cleaning records in each caravan so you can feel safe that the caravan has been appropriately disinfected.
  • The park will be providing many hygiene stations around the park however it is still recommended that you bring essential items like soap, hand sanitiser, disposable gloves, personal face masks/covers, sanitising surface cleaners, etc.
  • Please be reminded that, currently, only members of your household are allowed within the holiday home with you.
  • You should use the social space on your holiday home pitch for your group only and you should not mix with other groups in or around your holiday home.
  • Unfortunately, you are not permitted to invite visitors to meet you on the park at this point.
  • Please be reminded that you should not allow your children to wander around the park as they always need to be supervised so that they do not accidentally breach park rules.
  • Please observe any one-way systems on paths and indoor areas.
  • Please observe 2m markings in areas where people queue.
  • Please note that anyone breaching the park’s COVID-19 safety policy will be asked to leave the park.
  • The park will ensure that freshwater supply is tested before your arrival.

Customers coming on holiday are looking for reassurance that their families are going to be safe in a long-anticipated holiday. The following is general guidance to ensure our guests can have confidence in their safety.

Future Guests

Any guests booked for a break should be requested to notify us if any member of their party has been ill during the preceding 14 days of their holiday. If they have been ill, then they should follow government guidance and isolate themselves for the relevant period at home they should not travel to the holiday home.


Owners approach to PPE has been cautious because of who they are and their obligations to team members and guests. Disposable gloves and aprons will be worn when cleaning accommodation.

Disposable Gloves – Minimum of One set per accommodation unit per person.

Aprons –One per accommodation unit per person.

Face Masks –To be worn for full shift.

Cleaning Chemicals

They have reviewed all of our cleaning chemicals following guidance but where appropriate “high touch” areas will be cleaned with an anti-bacterial cleaning product. Additionally, single-use cleaning cloths will be used and disposed appropriately after cleaning the holiday home new cleaning cloths will be used for each holiday home.

The Cleaning Process

To ensure our guest’s safety, we require each unit to go through a mini deep clean. Now more than ever the cleanliness of our accommodation is important to our guests and us. They have a very thorough process already in place. In addition to this the following areas and elements have been considered high-risk areas and extra care and time is to be taken on these.

  • Kitchen Surfaces and Electricals.
  • Hard Surfaces Such as Dining Tables.
  • All Inventory.
  • TV Remote.
  • Bedside Cabinets.
  • All door handles and light switches.
  • Fridges and Freezers.
  • Handrails into accommodation.
  • Steps & decking rails.
  • Newly laundered linen will be used to make the beds up.
  • Disposal of Cleaning products Used.
  • PPE & used cleaning cloths double-bagged and disposed of appropriately.

Reporting illness while on holiday

If a customer becomes ill while on holiday, they are requested to contact the holiday homeowner and if possible, leave to go home.

We are taking the very precautionary stance that the holiday home is to be left for 72 hours after the guest has left, to undertake a deep clean using the processes as described. After this break in occupation and deep cleaning, the holiday home should be safe to re-occupy.

If this occurs, unfortunately the caravan would not be able to be used for the next guests. If this happens, we will try our hardest to accommodate the guests in another caravan by us or another holiday home owner.

If this is not possible due to high demand in busy seasons, we will rearrange your stay to another available date or offer a credit note for a future stay.

Please understand, this is for your own safety and we would not want anyone to become ill.

Guidance for holiday homes with hot tubs

The hot tubs are emptied, cleaned and refilled after every stay in normal times. But during covid-19 we will be making sure that as extra precautions all lids/covers, control panels, hosepipes and surrounding areas etc are disinfected and the staff member will be wearing appropriate PPE.


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